Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Patient Social Media

The Plas Menai Health Centres Patient Social Media Policy can be found at: PMHC - Patient Social Media Policy

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service form

We aim to provide the best service possible to our patients, but occasionally problems occur. We operate a complaints procedure based on the NHS model. If you feel you have cause for concern with any part of our service, please write giving full details to Mr Marriott, the Practice Manager. He will acknowledge your letter by return of post and then try and resolve the issue as promptly as possible. Details of our complaints procedure are available on request at reception or contact :
Concerns Team, Ysbyty Gwynedd
Bangor, Gwynedd 01248 384194
Ombudsman for Wales - 0845 601 0987 -
1 Ffordd yr Hen Cae
Pencoed, CF35 5LJ

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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