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contact your doctors online and get a response by the end of the next working day

Patient Survey

Help us to understand your thoughts regarding our potential future changes ....

 COVID-19 has brought much concern, sadness and despair. It has however enabled new ways of working

to develop at times when urgent need to adapt to change was paramount to maintain our service.

We have taken stock of these changes and believe many may be here for the long term.

Please help us to understand your thoughts on our thoughts for the future Plas Menai Health service by completing this short survey ... your time, help and considerations are most appreciated. Thank you.

To complete the survey please access the following link:   


Request a COVID-19 test

Patients wishing to request a test for COVID-19 are to do so through this link:

Request Test

We have put together 7 simple steps to help you get the right healthcare and support, while also helping your local GP practice.


Follow the latest coronavirus advice and do not visit your GP practice if you or anyone in your household has symptoms –

a high temperature or a new and continuous cough. There is no need to inform the surgery if you have these symptoms.


     GP surgeries have changed the way they are working – they have adopted new measures to protect staff in the surgery. Doors are now closed

    and will be open to let those people in who have an appointment. Face-to-face appointments with a healthcare

professional will only be confirmed after an initial telephone or video consultation.


Everyone with a routine or pre-booked appointment will be contacted on the day by a qualified clinician to assess whether you have

    coronavirus-related symptoms. If you don’t, your appointment will go ahead as planned.


If you need a repeat prescription, please don’t go to your surgery. Make the request online if you have registered for the service; by phone, if

    the surgery has agreed or put the request in the drop box the surgery has identified. If you are phoning, please ensure you have your existing

    list of medications to hand. All GP practices have been asked to let people know what their arrangements are for ordering repeat

    prescriptions. The time needed to process a repeat prescription request may be longer than you are used to so please consider this when

    ordering. If you are self-isolating, please ask someone else to collect your prescription on your behalf.


For routine enquiries, do not call your surgery first thing in the morning – call later in the day when the practice

will have more time to handle your enquiry. The surgery might be short staffed so please do not call to chase up repeat prescriptions unless it is urgent.


We are asking everyone with symptoms of coronavirus – a high temperature or a new and continuous cough – to stay at home and do not

    leave your house for seven days from when your symptoms started. If you live with someone who has symptoms, you should also stay at

    home for 14 days. You do not need to tell your GP or call 111. If your symptoms worsen or if you are not better after seven days visit 

    NHS DIRECT WALES or call NHS 111. If it is an emergency dial 999.


There is no routine community testing for coronavirus. This may change – we will let you know if and when this happens.

….Our service changes for dealing with the Operational risk presented by COVID-19

As a result of the risk posed by COVID-19,  we have been required to make significant changes to the way in which we

provide service to our patients.  With immediate effect the health center will:

1. Adopt a ‘Triage and Invite’ service –

this means that ALL patients will be required to process through a telephone triage prior to being invited into the health center for an appointment.

2. NOT permit patients -

to attend the health centre without an invite to an appointment unless: - They are delivering a prescription request; - Dropping off samples;

3. NOT invite patients -

 to attend the health centre at 8.30am to secure an appointment – all appointment are to be made by phone.

4. Require patients -

to uplift their prescriptions direct from their chosen pharmacy.

The health centre needs to retain resilience through this time and we ask our patients to support our changes and to

also comply with the advice given by Public Health Wales

DO NOT attend the health centre if you feel you have COVID-19 symptoms.

We ask ALL our patients to support us at this time as we stand intent on doing our best to support you - we wish you all the best in health!!

Patient Information

For the latest advice and information about the Coronavirus please follow this link:

Coronavirus Guidance

...Our ACCESS Intentions... Help us to IMPROVE!!

As the Plas Menai Health Centre Partnership, we are intent on providing our patients with the best possible methods

of accessing our service. To do this we ask for your support and understanding.

So, what are our specific intentions in respect of ACCESS? We are intent on achieving a ‘standard’ which

enables you to access our primary care service in a variety of methods, in a timely fashion and with

appropriate and safe response. Our standards are specific.

They are:

Standard 1 –

People receive a prompt response to their contact with a GP practice via telephone.

Standard 2 -

Practices have the appropriate telephony systems in place to support the needs of people avoiding the need  

                            to call back multiple times and will check that they are handling calls in this way.

Standard 3 -

People receive bilingual information on local and emergency services when contacting a practice.

Standard 4 -

People are able to access information on how to get help and advice.

Standard 5 -

People receive the right care at the right time in a joined up way which is based on their needs.

Standard 6 -

People can use a range of options to contact their GP practice.

Standard 7 -

People are able to email a practice to request a non-urgent consultation or a call back.

Standard 8 -

Practices understand the needs of people within their practice and use this information to anticipate the    

                            demand on its services.

…So, what do we ask of you to help ACHIEVE these standards?

We recognise that in order to achieve the standards set we require your support and ask that you work with us to

improve access into our service – for this to happen we specifically ask that:

1.   You register to ‘My Health Online’ in order to be able to pre-book appointments;

2.   Support our efforts to improve;

3.   You complete our online ‘Access’ survey to feedback to us, anonymously, your thoughts – you can

access this at this link Click

4.   To engage with our Patient Engagement Group [PEG] should you have any specific matters that you wish to raise

you can do this by email at:

Patient Engagement Group [PEG]

A PEG Virtual Meeting will take place on: Monday 13th July 2020 at 17.30 

mens health

We support Men's Health 

Plas Menai Health Centre is very keen to support Men's Health and provide useful information

to our patients at the following link:    Forum


Rydym yn cefnogi iechyd dynion

Mae Canolfan Iechyd Plas Menai yn awyddus iawn i gefnogi  Iechyd Dynion a darparu gwybodaeth

ddefnyddiol i’n cleifion ar y ganlynol:  Fforwm

Travel Health Clinic

Our new Travel Health Clinic is run by our Nurse Carol. 

Travel Clinic appointments can be booked in through our Care Navigators.  The Clinics are held once a fortnight on a Wednesday afternoon. 

Prior to your appointment you will be required to submit a Pre-Travel Health Clinic Questionnaire which can be found along with other useful information, on the above menu "Our Services - Travel Vaccinations" or via Travel.

We would appreciate that this questionnaire is completed and submitted 2 weeks in advance of your appointment.

Clinig Iechyd Teithio

Mae ein Clinig Iechyd Teithio newydd yn cael ei redeg gan Nyrs Carol. 

Gellir trefnu apwyntiadau Clinig Teithio drwy ein Tywyswyr Gofal.  Cynhelir y Clinigau bob pythefnos ar brynhawniau Mercher. 

Cyn eich apwyntiad bydd gofyn i chi gyflwyno Holiadur Clinig Iechyd Cyn-Teithio, y gellir dod o

hyd iddo (ynghyd â gwybodaeth ddefnyddiol arall) : ar y ddewislen uchod "Ein Gwasanaethau - Brechiadau Teithio" neu drwy Travel - byddem yn gwerthfawrogi pe bai'r holiadur hwn yn cael ei lenwi a'i gyflwyno bythefnos cyn eich apwyntiad

Voluntary Transport Scheme is currently suspended due to Covid19

 GDPR - General Data Protection Regulation

As of 25th May 2018, Primary Care providers are to be compliant with the General Data Protection Regulation 

For more information, please visit this link GDPR

Y Rheoliad Cyffredinol ar Ddiogelu Data

Mae’n rhaid i bob darparwr gofal sylfaenol gydymffurfio â'r Rheoliad Cyffredinol ar Ddiogelu Data erbyn 25 Mai 2018. 

Am ragor o wybodaeth ynghylch ein taith tuag at gydymffurfio â’r Rheoliad Cyffredinol, dilynwch y ddolen hon GDPR

Patient Engagement Group [PEG]

Why not join our Patient Engagement Group? The group currently meets once a month to discuss matters concerning the Health Centre.

They are our critical friend and we very much value their input, time and direction.

If you are keen to become involved then please do let us know by completing the detail at the following link: Join!

A specific web page assigned to the work of the PEG can be found here 

Grŵp Ymgysylltu â Chleifion [PEG]

Beth am ymuno â’n Grŵp Ymgysylltu â Chleifion?  Ar hyn o bryd, mae’r grŵp yn cyfarfod unwaith y mis i drafod materion sy'n

ymwneud â'r Ganolfan Iechyd.  Nhw yw ein cyfaill beirniadol ac rydym yn gwerthfawrogi eu mewnbwn, eu hamser a’u cyfarwyddyd yn fawr iawn.  

Os ydych chi’n awyddus i gyfrannu, rhowch wybod i ni drwy lenwi'r manylion yn y ddolen ganlynol: Ymuno â!

Mae tudalen benodol ar y we wedi'i neilltuo ar gyfer gwaith y PEG, sef Yma

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(Site updated 02/07/2020)
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