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Care Navigators

Nicky (Senior Care Navigator)
Annabelle
Alison
Judith
Julie
Kevin (Patient Engagement Co-ordinator)

The role of reception Care Navigators is to direct the patient to the most suitable Professional in the Health Centre, along with processing repeat prescriptions, making appointments, controlling the flow of patients in reception to their correct appointment(s), dealing with incoming mail from Hospitals, Consultants, other bodies and ensuring that patient notes are updated and relevant information is passed on to the Administration Team.

It's the work of the Patient Engagement Co-ordinator to deliver correct information in a timely manner via the Health Centre's Website and Surgery Information Screen (in reception), along with production of stats from surveys.

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